Refund Policy

Effective Date: 1 June 2026

Preview Before You Pay

Vasiyat lets you complete the entire Will creation process — all 9 steps — and preview your generated document before you pay anything. The preview shows the complete structure of your Will with personal details redacted. You only pay when you are confident the document meets your needs.

Refund Eligibility

Vasiyat is an instant digital delivery service. Once a Will document has been delivered to you, the service has been fully rendered. Refund eligibility is determined by your delivery status:

Full refund — No delivery made

If you paid but have not downloaded a PDF, received an email, or saved a vault file, you are eligible for a full refund. No questions asked.

Goodwill review — After delivery

If you have downloaded, emailed, or saved your Will, the service has been fully rendered and a refund is not automatically available. However, we will review requests on a case-by-case basis for:

  • Technical errors that made the document unusable
  • Duplicate or accidental payments
  • Service outages that prevented proper document generation

Not eligible

Refunds are not available if you have downloaded or emailed the completed Will and there is no technical defect in the document.

How We Determine Delivery Status

Every download, email, and vault save requires a server-validated delivery token. Our system records when a delivery token was issued (metadata only — never the content of your Will). This log is used to determine refund eligibility.

How to Request a Refund

Email support@vasiyat.life with:

  • Your registered email address
  • Razorpay transaction ID (from your payment confirmation)
  • Reason for the refund request

We will review your request and respond within 2 business days. Approved refunds are processed within 5-7 business days to your original payment method via Razorpay.

Subscription Cancellation

You may cancel your annual subscription at any time. Cancellation stops future renewals but does not trigger a retroactive refund for the current subscription period. Any Wills already generated remain yours.

Contact

For refund queries: support@vasiyat.life